CLICK HERE TO TUNE IN – SIGA Rewards RADIO is live!
CLICK HERE TO TUNE IN – SIGA Rewards RADIO is live!
FREQUENTLY ASKED QUESTIONS
The SIGA Rewards App is available to members with an active SIGA Rewards account. Members can view account information, access offers, and participate in Social Slot Tournaments. A compatible mobile device and valid email address are required.
Members are responsible for the security of their login credentials. All account activity is considered authorized. Information in the App is for convenience only and may not reflect real-time balances. All account information is subject to verification.
Social Slot Tournaments are for entertainment purposes only. Social coins have no cash value and cannot be redeemed for cash, points, or promotional dollars. No purchase is necessary to participate.
Additional Guidelines
Account Security: Keep login credentials secure and report any unauthorized activity immediately.
App Availability: The App may be unavailable at times due to maintenance or technical issues.
Tournaments and Rewards: Tournament results are final. Points and Free Slot Play may be awarded based on ranking and are subject to program rules.
Offers: App offers may change and are subject to individual terms and availability.
Account Information: Balances and details are not guaranteed to reflect real-time data and are subject to verification.
Errors: SIGA Rewards may correct errors, including adjusting balances or voiding awards.
Access: App access may be restricted or removed for misuse or violations.
Rule Changes: SIGA Rewards may update the App, features, or terms at any time without notice.
Participation in SIGA Rewards is free and available to eligible guests at SIGA’s discretion. Members must be 19 years of age or older and present valid government-issued photo identification when registering. A unique phone number or email address is required.
Membership is limited to one account per person and is non-transferable. Rewards and benefits are for the member only and are cancelled upon the member’s passing.
By using a SIGA Rewards card, members agree to these Terms and Conditions.
Additional Membership Guidelines
Eligibility: SIGA employees, members of the SIGA Board of Directors, and immediate family members residing in the same household as those listed are ineligible to participate in promotional draws.
Account Use: Each member may have only one active SIGA Rewards account. Members may use multiple SIGA Rewards cards linked to their account during a visit. However, SIGA Rewards cards and accounts are for the cardholder’s personal use only and may not be shared with or used by others.
Security: Members are responsible for protecting their card, account details, and PIN.
Lost or Stolen Cards: SIGA is not responsible for lost or stolen cars. Report lost or stolen cards immediately.
Rewards and Benefit: Rewards are earned through carded play and participation and are non-transferable.
Self-Exclusion and Trespass: Members with these statuses are not eligible for rewards, benefits, or offers. Any associated rewards or offers will be forfeited.
Rule Changes: SIGA reserves the right to modify the program, including rules, rewards, and eligibility at any time without notice.
Points: Points earned through misuse or fraud are invalid and may be forfeited. Points remain the property of SIGA until redeemed, are non-transferable, and may result in account suspension or termination if misused.
What information we collect
To enroll in SIGA Rewards, we collect personal information needed to identify you and provide your membership benefits. Your information is collected securely and used to administer the program, including maintaining your account, classifying membership, and delivering rewards and offers. We are committed to collecting, using, storing, protecting, and disclosing your information responsibly.
Required vs Optional Information
The application form identifies required information, the minimum needed to maintain your account. Additional information is optional and helps us personalize your experience, tailor offers and improve our programs.
Your Choice Matters
You may choose not to provide optional personal information. However, this may limit the services, benefits, and personalized offers available to you.
Learn More About Privacy
For more information about our privacy practices, visit the SIGA Rewards Desk at any SIGA casino, visit a SIGA casino website, or email sigarewards@siga.sk.ca.
Yes, sign up at any SIGA Casino or download the SIGA Rewards app and create an account today.
Yes, SIGA Rewards members receive 10% off their bill at all SIGA restaurants. Alcohol is excluded.
Yes, SIGA Rewards members get early access to tickets, three days before they go on sale to the public.
A PIN (personal identification number) is a personal code you use to access your points and Free Slot Play. Keep it secure. If you forget it, visit any SIGA Rewards desk for assistance with a reset.
SIGA Rewards Points: Expire 12 months after they are earned if not redeemed.
Inactive Accounts: Points in an account that has been inactive for two years may be removed or forfeited.
Free Slot Play is a promotional credit loaded onto your SIGA Rewards card that you can use at a slot machine. It is used first, before cash, and expires at the end of day it is redeemed.
If you remove your card while playing, you will stop earning points immediately. Any unused Free Slot Play will return to your promo balance, and any cash on the machine can still be played or cashed out.
Yes, visit any SIGA Rewards desk to get a replacement card at no cost.
Visit any SIGA Rewards desk to request a Gaming Statement.
Both are earned through carded play.
Tier Credits affect your tier level and have no cash value.
Rewards points can be redeemed for cash.
Use your SIGA Rewards card any of the seven SIGA casinos for slots, electronic table games (ETGs), or live table games.
No, social coins have no cash value and are used for entertainment in Social Tournaments only.
No purchase is required. Social coins can be earned through app activities.
Win SIGA Rewards Points or Free Slot Play, based on your ranking and program rules.
A notification is sent to all members at the end of each tournament. Make sure your notifications are turned on.
Yes. Results are final, but SIGA may review and adjust them if an error occurs.
Please contact SIGA Rewards at sigareward@siga.sk.ca immediately if you see any errors or suspicious activity in your account.
Emerald: 0 – 500 Tier Credits
Gold: 501 – 10,000 Tier Credits
Platinum: 10,001 – 30,000 Tier Credits
Diamond: 30,001+ Tier Credits
Earn tier credits every time you use your SIGA Rewards card while playing slots, Electronic Table Games (ETGs), or when you register your card with a live table dealer during play at any SIGA casino.
$5 wagered = 1 tier credit (table games are based on rated play).
SIGA Rewards Tier Credits track your activity and determine your tier level. They reset every six-months and do not affect your SIGA Reward points.
Qualifying periods are April 1 – September 30 and October 1 – March 31.
At the end of each period, your Tier Credits reset to zero and you begin earning again for the next cycle.
Tier Upgrades
You can move up to a higher tier any time during the six-month qualifying period. Once you earn enough Tier Credits, your new tier and benefits will be available the next gaming day.
Tier Downgrades
Your tier is reviewed at the end of each six-month qualifying period based on your eligible play. Updated tier levels take effect on April 1 and October 1 each year.
Yes, please visit any SIGA Rewards desk or use the SIGA Rewards App to view your current tier status and tier credits.
Yes, you can continue to use your SIGA Rewards card and earn points as usual during the tier reset.
No, your existing SIGA Rewards card will still work and remain linked to your account. However, if your tier level has changed, we recommend getting a new card to reflect your updated tier status.
No. Bonus points, promotional points, multipliers, and direct mail offers do not count toward Tier Credits. Only eligible play on slots and table games count toward your tier status.
You may check your SIGA Rewards points by one of the following:
SIGA Rewards Points are earned when you play, that can be redeemed for cash.
Slots:
Table Games:
The Circuit:
Points are earned at all seven SIGA Casinos.
Yes. Points expire 12 months after they are earned if they are not used.
No. Points do not reset but will expire if not used within 12 months.
No. Points cannot be used for food or drinks at SIGA restaurants.
No. Anyone can download and explore the app, but to access offers and play in social slot tournaments, you must link you SIGA Rewards membership to the app.
Linking your account is simple! You will need the following:
If you’re missing any of this information or need to update your information, visit any SIGA Rewards desk for help.
Yes, you can. Please have your ID or passport available.
Use the “Forgot Password” link on the app’s login page.
Yes, you can log into your account on multiple phones or devices.
If the app can’t verify your identity, it may mean some of your information (such as your name, date of birth, phone number, or email) doesn’t match what we have on file. To update or correct your details, please visit the SIGA Rewards desk at any SIGA Casino and our team will be happy to assist you.
No. Each person can only have one SIGA Rewards account.
You can sign up and verify your identity using a valid driver’s licence, SGI ID card, or passport. Military ID and Certificate of Indian Status (CIS) cards are not currently accepted.
Updates are instant. The app reflects real-time data from your play at SIGA Casinos.
Social slot tournaments are in-app games that cost no real money to play but give you the chance to win real rewards.
Social Coins are used to enter social slot tournaments in the app. They have no cash value and are earned by logging in daily to play the bonus game and referring friends.
By participating in social slot tournaments, you could win points or free play that can be redeemed at any SIGA Casino. Free play expires 7 days after being issued. Points expire 12 months from the date they are earned.
No, each player can only enter a tournament once.
All offers must be claimed at a SIGA Casino.
Offers are listed under the Offers tab. These are personalized based on your gameplay and rewards status.
No, automatic reminders are not sent. Check the app regularly so you don’t miss out.
Check that the card number in your app matches your SIGA Rewards card. If the error persists, email sigarewards@siga.sk.ca.
Try closing and reopening the app. If it still doesn’t work, delete the app and reinstall it.
Still having trouble? Email us at sigarewards@siga.sk.ca
No. Please visit a SIGA Rewards desk to update your PIN.
Yes—most information like email, phone number, or address can be changed in the app. Name and birthdate changes must be done at a SIGA Casino.
Visit a SIGA Casino to update your name. It will then be reflected in the app.
Contact the SIGA Rewards desk at any SIGA Casino. They will help you retrieve it.
Must include 1 uppercase letter, 1 number, and 1 special character
If your account is enrolled in the Voluntary Self-Exclusion Program, you will not be able to log in or create a new account.
Not on the app, but you can request a Player Gaming Statement at any SIGA Rewards desk.
Online verification has extra steps to confirm you are 19 or older and to make sure you are the person creating the account. These added security checks help keep your SIGA Rewards account safe.
