FREQUENTLY ASKED QUESTIONS
$3 + Million In prizes awarded to members
11,600 + Members have upgraded their reward tier
11,000 + NEW MEMBERS HAVE JOINED IN 2025
The SIGA Rewards App is available to members with a valid, active SIGA Rewards account. The App allows members to view account information, access offers, and participate in Social Slot Tournaments. A compatible mobile device and valid email address are required.
Members are responsible for maintaining the security of their login credentials. All activity on the account is considered authorized. Information displayed in the App is for convenience only and may not reflect real-time balances. All details are subject to verification.
Social Slot Tournaments are for entertainment purposes only. Social coins awarded in the bonus games section have no cash value and cannot be redeemed for cash, points, or promotional dollars. No purchase is required to participate.
Additional Guidelines
Account Security: Keep login details secure and report any unauthorized activity immediately.
App Availability: The App may be unavailable at times due to maintenance or technical issues.
Tournaments and Rewards: Tournament results are final. Points and free slot play may be awarded based on ranking and are subject to program rules.
Offers: App offers may change and are subject to individual terms and availability.
Account Information: Balances and details may not be real-time and are subject to verification.
Errors: SIGA Rewards may correct errors, including adjusting balances or voiding rewards.
Access: App access may be restricted or removed if misuse or violations occur.
Rule Changes: SIGA Rewards may update the App, features, or terms at any time without notice.
Participation in SIGA Rewards is free and available to eligible guests at SIGA’s discretion. Members must be 19 years of age or older and provide valid government-issued photo identification at registration. A unique phone number or email address is required.
Membership is limited to one account per person and is non-transferable. All rewards and benefits are non-transferable and will be cancelled upon a member’s death.
By using a SIGA Rewards card, members agree to follow all program rules and conditions.
Additional Membership Guidelines
Eligibility: SIGA employees, members of the SIGA Board of Directors, and immediate family members residing in the same household as those listed are ineligible to participate in promotional draws.
Account Use: Only one active account is permitted per member. Multiple cards may be used during a visit, but accounts cannot be shared.
Security: Members are responsible for protecting their card, account details, and PIN.
Lost or Stolen Cards: SIGA is not responsible for lost or stolen cards, and any loss must be reported immediately.
Rewards and Benefits: Rewards are earned through carded play and participation and are non-transferable.
Self-Exclusion and Trespass: Members with these statuses are not eligible for rewards, benefits, or offers. Any rewards, benefits, or offers associated with these accounts will be forfeited.
Rule Changes: SIGA reserves the right to modify the program, including rules, rewards, and eligibility, at any time without notice.
Points: Points earned through misuse or fraud are invalid and may be forfeited. All points remain the property of SIGA until redeemed, are non-transferable, and may result in account suspension or termination if misused.
What Information We Collect
To become a SIGA Rewards member, we require some personal information to identify you and personalize your rewards experience. This information is collected securely and used for internal purposes such as member classification and rewards distribution. We follow responsible practices for handling your information, ensuring it is collected, used, stored, protected, and disclosed appropriately.
Required vs. Optional Information
The application form clearly identifies required information, which is the minimum needed to maintain your SIGA Rewards account. Any additional information you provide is optional. This optional information helps us understand your preferences, tailor offers, and develop marketing programs that better suit your interests.
Your Choice Matters
You always have the option to not disclose any personal information. However, this may limit the services and personalized offers we can provide you.
Learn More About Privacy
For more details about our privacy practices and information usage, please visit the SIGA Rewards desk at any casino, our casino websites, or email [email protected].
General Questions
Is SIGA Rewards free to join?
Yes, Join SIGA Rewards today for free. Sign up by visiting a SIGA Casino or downloading the SIGA Rewards App and creating an account.
Do I get a discount on food & beverages with SIGA Rewards?
Yes, SIGA Rewards members get 10% discount on their bill at all SIGA restaurants, excluding alcohol purchases.
Do I get discounts on tickets to concerts and events?
Yes, SIGA Rewards members get early access to purchase show tickets, three days before the public.
What is a PIN and why do I need one?
Your PIN (personal identification number) is required to access your points and Free Slot Play at the machine. Keep your PIN private treat it like your bank card PIN. If you forget it, visit any SIGA Rewards desk to reset or create a new one.
Will my membership or points ever expire?
SIGA Rewards Points: Points expire 12 months after you earn them if they are not redeemed.
Inactive Accounts: If an account has no activity for over two years, it may be deleted and any remaining points will be forfeited.
What is Free Slot Play?
Free Slot Play is a promotional balance loaded onto your SIGA Rewards card that you can download to a slot machine. When you play, the machine will always use your Free Slot Play first before using any money you’ve inserted.
Free Slot Play expires at the end of the gaming day on the date you redeem it, unless otherwise stated.
What happens if I withdraw my SIGA Rewards card during play?
If you remove your card while playing, you will stop earning points immediately. Any unused Free Slot Play will return to your promo balance, and any remaining cash balance on the machine can still be played or cashed out.
I forgot my SIGA Rewards card at home. Can I get another one?
Yes, simply visit the SIGA Rewards desk to receive another SIGA Rewards card for free.
How can I see my play?
Visit any SIGA Rewards desk at your favourite SIGA Casino to request a Gaming Statement.
What is the difference between tier credits and reward points?
Both points and tier credit accumulate through carded play.
Tier Credits determine your tier level but have no cash value.
Rewards Points can be redeemed for cash.
Where can I use my new SIGA Rewards Card?
You can use your SIGA Rewards card at all seven SIGA casinos when playing any slot machine, electronic table game (ETG), or live table games.
Are social coins real money?
No. Social coins have no cash value and are used for entertainment within Social Slot Tournaments only.
Do I need to make a purchase to participate in tournaments?
No. Social coins can be earned through App activities. No purchase is required.
What can I win in Social Slot Tournaments?
Based on your ranking, you may receive SIGA Rewards points or free slot play, subject to program rules.
- Free Slot Play won in Social Slot Tournaments expires 7 days after being awarded unless otherwise stated.
- Rewards points expire 12 months after being awarded.
How will I know if I win a Tournament?
A notification is sent to all members when the tournament ends. If you do not see a notification, make sure your notifications are turned on.
Are tournament results final?
Yes. All results are final; however, SIGA may review and adjust results if an error or issue is identified.
What should I do if I notice an issue with my account?
Please contact SIGA Rewards at [email protected] as soon as possible if you notice any errors or suspicious activity.
SIGA Rewards Tier Credits
How many Tier Credits are required for each SIGA Rewards tier?
Emerald: 0 – 500 Tier Credits
Gold: 501 – 10,000 Tier Credits
Platinum: 10,001 – 30,000 Tier Credits
Diamond: 30,001+ Tier Credits
How Do I Earn Tier Credits?
You earn Tier Credits by inserting your SIGA Rewards card when playing slots or electronic table games, or by registering with a live games dealer during table play at any SIGA Casino. $5 wagered = 1 tier credit, table games based on rated play.
When are the tier qualifying and reset periods?
SIGA Rewards Tier Credits track your gaming activity and determine your tier level. These credits reset every six months, but this reset does not affect your SIGA Rewards Points (your points for cash redemption stay the same).
Qualifying periods are:
April 1 to September 30
October 1 to March 31
At the end of each period, your Tier Credits reset to zero, and you begin earning toward the next six-month cycle.
How are SIGA Rewards Tier Credits upgraded or downgraded?
Tier Upgrades
You can move up to a higher tier at any time during the six-month qualifying period. Once you earn enough Tier Credits, your new tier will appear the next gaming day, and you’ll become eligible for a new card and added benefits.
Tier Downgrades
Tier downgrades are based on your play during each six-month qualifying period when using your SIGA Rewards card. Your updated tier status will be available on April 1 and October 1 every year.
Can I check what my current tier status is?
Visit any guest services representative at a SIGA Rewards desk to check your tier status at any time or download the SIGA Rewards App to obtain instant tier credit information.
Can I still use my SIGA Rewards card during the reset?
Yes, you can continue to use your SIGA Rewards card and you continue to accumulate points as usual.
Do I need a new card after the reset?
Your existing SIGA Rewards card remains linked to your account and can still be used. However:
* If your tier level has changed, your old card will not reflect your new status.
* We encourage members to update their card regularly to ensure optimal functionality.
Do bonus points count toward my SIGA Rewards tier?
No, bonus points, promotional points, multipliers, and direct mail offers do not contribute to your Tier Credit balance. Only eligible play at slots and tables counts toward your tier status.
SIGA REWARDS POINTS
How do I check my SIGA Rewards points?
- Your points show on the screen when you insert your card into a slot machine. To check again, remove and reinsert your card.
- You can also ask at the SIGA Rewards Desk
- Download and check the SIGA Rewards App once you have linked your account.
What are SIGA Rewards Points?
SIGA Rewards Points are earned when you play, that can be redeemed for cash.
- 1,000 points = $5 cash back.
How do I earn points?
Slots:
- Earn 1 point for every $1 wagered when using cash, eCOUPON, or a Cash Out Ticket.
- You do not earn points when using Free Slot Play.
Table Games:
- Points are based on your average bet, the game you play, and how long you play.
The Circuit:
- Earn 1 point for every $5 wagered.
Points are earned at all seven SIGA Casinos.
Do points expire?
Yes. Points expire 12 months after they are earned if you do not use them.
Do my SIGA Rewards Points ever reset?
Points do not reset, but points expire if not used within 12 months.
Can I use my points at the restaurant?
No. Points cannot be used for food or drinks at SIGA restaurants.
SIGA REWARDS APP
Do I need to be a SIGA Rewards member to use the app?
No. Anyone can download and explore the app, but to access offers and play in social slot tournaments, you must link you SIGA Rewards membership to the app.
How do I link my SIGA Rewards card to the app?
Linking your account is simple! You will need the following:
- Your SIGA Rewards account number
- SIGA Rewards account PIN
- Email address
- Cellphone number
If you’re missing any of this information or need to update your information, visit any SIGA Rewards desk for help.
Can I sign up for SIGA Rewards on the app?
Yes, you can. Please have your ID or passport available.
I forgot my app password. What do I do?
Use the “Forgot Password” link on the app’s login page.
Can I use the app on more than one device?
Yes, you can log into your account on multiple phones or devices.
What if my app isn’t verifying my identity?
If the app can’t verify your identity, it may mean some of your information (such as your name, date of birth, phone number, or email) doesn’t match what we have on file. To update or correct your details, please visit the SIGA Rewards desk at any SIGA Casino and our team will be happy to assist you.
Can I link multiple player accounts to one app account?
No. Each person can only have one SIGA Rewards account.
What forms of ID can I use to sign up?
You can sign up and verify your identity using a valid driver’s licence, SGI ID card, or passport. Military ID and Certificate of Indian Status (CIS) cards are not currently accepted.
What can I do in the app?
- See your tier level and points
- View your offers
- Enter social slot tournaments
- Stay updated on casino events
How quickly do my points and tier credits update?
Updates are instant. The app reflects real-time data from your play at SIGA Casinos.
What are social slot tournaments?
Social slot tournaments are in-app games that cost no real money to play but give you the chance to win real rewards.
What are Social Coins?
Social Coins are used to enter social slot tournaments in the app. They have no cash value and are earned by logging in daily to play the bonus game and referring friends.
What can I win?
By participating in social slot tournaments, you could win points or free play that can be redeemed at any SIGA Casino. Free play expires 7 days after being issued. Points expire 12 months from the date they are earned.
Can I enter the same tournament more than once?
No, each player can only enter a tournament once.
How do I redeem offers from the app?
All offers must be claimed at a SIGA Casino.
Where do I find my offers?
Offers are listed under the Offers tab. These are personalized based on your gameplay and rewards status.
Will I be reminded before my offer expires?
No, automatic reminders are not sent. Check the app regularly so you don’t miss out.
My app is showing the wrong tier or points. What now?
Check that the card number in your app matches your SIGA Rewards card. If the error persists, email [email protected].
What should I do if the app crashes?
Try closing and reopening the app. If it still doesn’t work, delete the app and reinstall it.
Still having trouble? Email us at [email protected]
Can I change my PIN in the app?
No. Please visit a SIGA Rewards desk to update your PIN.
Can I change my personal details in the app?
Yes—most information like email, phone number, or address can be changed in the app. Name and birthdate changes must be done at a SIGA Casino.
What happens if I change my name (e.g., marriage)?
Visit a SIGA Casino to update your name. It will then be reflected in the app.
What happens if I forget my SIGA Rewards account number?
Contact the SIGA Rewards desk at any SIGA Casino. They will help you retrieve it.
What are the password rules?
Must include 1 uppercase letter, 1 number, and 1 special character
What if my player account has been enrolled in the Voluntary Self-Exclusion Program?
If your account is enrolled in the Voluntary Self-Exclusion Program, you will not be able to log in or create a new account.
Can I view my bet or play history?
Not on the app, but you can request a Player Gaming Statement at any SIGA Rewards desk.
Why is the new member sign-up process different on the app from in-person?
Online verification has extra steps to confirm you are 19 or older and to make sure you are the person creating the account. These added security checks help keep your SIGA Rewards account safe.
